With this virus my friend can't be with her mom and the nursing home is always calling her to tell her that her mom is mad or that she doesn't understand why Cass isn't there. My friend needs help but can't afford to pay ..what can she do? My friend can't work she herself needs some health care but she is doing what she can to help her mom. I think the staff needs to handle some of this because they know what to do.
The staff at the facility can’t help your friend with her mental health or health care. It’s not their responsibility and they don’t have the time. Your friend should call 211 and the area on aging.
Can her Mom take her calls? It may help if she'd call her mom to settle her down, and that may be why the nursing home is calling to report things to enlist her help.