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My SIL is on Medicaid and has been in a LTC facility for over 18 months. We know she is mentally unstable and manipulative, and we work hard to separate ourselves from her to preserve our mental and fiscal health. But she is claiming her facility is abusing her, she is in constant pain and is not getting even minimal care. She lives 2000 miles away in NY. We are only wanting to make sure her care is meeting standards, by no mean do we expect anything more than legal minimums. How do go about learning this without being brought into her everyday drama. And if she does need to be moved, how do we help initiate that?

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Start by developing relationships with the staff. Ask them to send you a weekly report of her activities: hygiene, nutrition, medications, participation in activities... Ask about difficulties they are having. Since she is manipulative, expect that she will say that she isn't getting enough pain medication and that she is abused (since they won't give her more medication).
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Reply to Taarna
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You currently have a choice – get more involved or stay out of it. If you get more involved, what will it involve and where will it end? Dealing with a complaint? Finding another care home? Moving her close to you? Think ahead before you make that choice – it can be hard to pull back once you go down that path.
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Reply to MargaretMcKen
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heathert34: Show up in person. OR speak to the facility's social worker.
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Reply to Llamalover47
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It sounds like she’s still trying to manipulate you for attention.
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Reply to ZippyZee
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czqiang 5 hours ago
Yes, I think you are right
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First, The health care proxy should call the social worker she is assigned and check on the medical status of SIL. The facility can only discuss personal health information with the Healthcare POA, healthcare proxy and any other assigned responsible third party healthcare providers. Has there been an injury reported? Is SIL cognitive ability declining? Have meds been changed that may create confusion?

If the facility is not meeting these regulations then you call the NYS Ombudsman found on the NYS DOH website.

I am in NYS and also my uncles Healthcare proxy and MPOA. The SW assigned to him must give status updates at request. She also encourages a bi-monthly or quarterly meeting (can even be via Teams or Zoom depending on personal health information criteria safety) to discuss any declines or progress medically and socially.
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Reply to AMZebbC
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heathert34 Sep 12, 2024
Thank you for your informative reply. We are not poa. She does not have one. That is probably where we start and then have these meetings. Most informative again thanks
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Call APS in the county she is in. Ask if they could look in on her. Maybe the Ombudsman from the State.
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Reply to JoAnn29
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heathert34 Sep 12, 2024
Aps? Thank you
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You go to N.Y. and check out the situation for yourself, of course.
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Redbone 5 hours ago
Absolutely right. I see many answers to this question and others from people saying, "Don't get involved to keep your sanity" and other such nonsense. They say this even if it is their own parents! Just throw them away and worry about yourself, they say. I find this appalling. I'm glad none of these people are my relatives. If I needed help or rescued, I couldn't depend on them. They forget that karma comes around.
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Does your sister have a POA?
That would be the person who will be required really to travel to your sister's facility.
That would be the person who would discuss all this with the administration of the facility.

I think that the everyday care of someone with severe mental deficits is not only difficult, but it is an absolute crucible. Not only that, but managing care and intervening, even if you live right there, is next to impossible given the notoriously unreliable reporter that the mentally ill almost always are.

I will be honest with you. You are 2,000 miles away.
Not everything can be fixed or made perfect and that is definitely the case LIFELONG for someone with severe mental deficits.
There is NO WAY to check for the veracity of what you are hearing.
The POA may wish to discuss the possibility of cameras in the room that can be monitored by one family member.

Other than my advice above I have not a CLUE of what you might do, other than drive your OWN self just crazy with all of this.
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Reply to AlvaDeer
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heathert34 Sep 12, 2024
she does not have a poa. We are dealing with personality disorders. Are cameras in the room allowed? Perhaps that's a great way to be able to understand the care. We know she is a difficult patient. But perhaps she would agree to that if we tell her we are not able to help until we better understand the situation. Thanks you for that idea. And thank you for understanding how we have to protect ourselves first.
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Does your SIL not have any family members or friends locally that can visit her at various times of the day to see for themselves what exactly is going on?
And have you tried calling the facility to get their side of the story?
If your SIL is mentally unstable and manipulative, I can only venture to guess that even if you were to move her, that the same or at least similar issues would continue at the new facility.
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Reply to funkygrandma59
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heathert34 Sep 12, 2024
She has driven away all family with her manipulation. I cannot tell you how much money and effort over the years we have vested in trying to make her stable. The opportunity she has had over the past 30 years is more than most will ever see in a lifetime. Although her current situation may not be optimal, we find solace in that she has a roof and access to food.

i don't know how much the facility will be able to share with us. We sent them a letter letting them know she has family and requesting rehab and increased care. We are hesitant to ask for hippa consent from her. As this might drag us In Too deep
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