would be quality care. It is far from it. It is a private memory care facility. They do no activities. After each meal they are moved into a front room or a back room. The back room is used for the louder residents. It’s small, very low lighting and stinks. They are placed in recliners until the next meal. They are offered “hydration” at 11:00 am 2:00 pm and 8:00pm. A staff member said “if they are awake”. The director said they are supposed to wake them. My mother complains they do nothing, don’t get offered water and don’t have opportunities to go to the bathroom. Their bedroom doors have codes that most residents cannot open on their own. They usually can’t find their room anyway. The night staff ratio is cut way back and it appears very inadequate staff. Around 7:30 pm every night they place all 40 residents in the front room shoulder to shoulder. You cannot move through the room because it is literally shoulder to shoulder. The recliners are filled and the remaining residents are in chairs or wheelchairs. I believe they do this to clean the back room. Why do they not clean it after residents have gone to bed?my question, is this typical or are my parents in a low quality memory care facility?
You are naming everything that's wrong with the place here, yet not you or the "we" you refer to actually visited the place and checked it out before putting your parents in there?
Don't blame whatever "agency" told you the place was good. They're in business to make money and I'd bet my last dollar the memory care your parents got dumped in that no one checked out, greased the wheels of whatever agency you got the referral from.
Let me ask you something. If you were buying a car, would you make that big purchase without test driving the car or even seeing it because some agency tells you it's a good car? Would you drop your children off at a daycare center that you never set a foot in or met any of the staff because some agency says it's a good place.
My guess is you'd say 'NO' to doing both. Yet you dumped your parents in a memory care that you nor anyone else in your family bothered to even go and see.
Now, I never had a great relationship with either of my parents and I grew up in an abusive home. Even I wouldn't put my parents in a place I didn't at least look at first, and that's saying something.
Get your parents out of there. You and the "we" you mention need to go and find them a decent facility that YOU check out personally as in, going there in person.
SMH...
Is there a local forum you could join online to ask questions of and get real testimonials from families who have loved ones in other facilities?
Best of luck to you.